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  PRIMUS Global Technologies Private Limited is hiring for Technical Support Engineer

Candidate should be Any Graduate with 2 to 3 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support/ Application Support engagements. Must have excellent communication skills.

Role & Responsibility-

Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace
Providing SOP based resolutions and managing escalated tickets where applicable
Handling Priority or Key customers on a regular basis and providing technical support
Create documentation and perform analysis on shift-left candidates and top volume drivers

Lead resolution efforts and coordinate with 3rd parties directly
Ensure tickets documentation, categorization and classification are precise
Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources
Managing shift-handovers and passing on consistent updates within the team and outside the team

Notice Period : Immediateto 15days
Job Location: Bangalore, Mindtree office
Interview Date:19th June-2021 (Saturday)

If Interested Kindly send your updated resume with your below details..

Total experience:
Relevant experience:
Notice period:
Current CTC:
Expected CTC:
Alternate Contact Number:
Current location:
Pancard Number:
Date of Birth:
Current Company(payroll name:)
Relocate to Bangalore:yes or NO
If get shortlisted Are you available for Webex interview on19th June-2021Saturday).:Yes or No





Job Location

Bangalore

Work Experience

2 - 3 Year/s

Educational Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Required Skill Set

Technical Support, Application Support, Voice Process, Enterprise Support



About Us

Mindtree Limited is an Indian multinational information technology and outsourcing company, headquartered in Bangalore, India. It is a part of the Larsen & Toubro Group. Founded in 1999, the company employs approximately 21,991 employees with an annual revenue of 7839.9 crore.
 

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