PRIMUS Global Technologies Private Limited is hiring for Technical Support Engineer
Candidate should be Any Graduate with 2 to 3 years of experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support/ Application Support engagements. Must have excellent communication skills.
Role & Responsibility-
Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace Providing SOP based resolutions and managing escalated tickets where applicable Handling Priority or Key customers on a regular basis and providing technical support Create documentation and perform analysis on shift-left candidates and top volume drivers
Lead resolution efforts and coordinate with 3rd parties directly Ensure tickets documentation, categorization and classification are precise Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources Managing shift-handovers and passing on consistent updates within the team and outside the team
If Interested Kindly send your updated resume with your below details..
Total experience: Relevant experience: Notice period: Current CTC: Expected CTC: Alternate Contact Number: Current location: Pancard Number: Date of Birth: Current Company(payroll name:) Relocate to Bangalore:yes or NO If get shortlisted Are you available for Webex interview on19th June-2021Saturday).:Yes or No
Job Location
Bangalore
Work Experience
2 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Application Support, Voice Process, Enterprise Support
About Us
Mindtree Limited is an Indian multinational information technology and outsourcing company, headquartered in Bangalore, India. It is a part of the Larsen & Toubro Group. Founded in 1999, the company employs approximately 21,991 employees with an annual revenue of 7839.9 crore.