Sureify Labs Technology Pvt. Limited is hiring for Technical Support Engineer
We are looking for technical support engineers to provide support and monitoring for our critical production applications. Your primary responsibility will be to provide operational monitoring and initial response and triaging of all issues for applications. You will handle incoming support tickets and provide timely and effective communication to customers.
Responsibilities-
Troubleshooting and solving technical issues and defects On-call rotation for monitoring and resolving alerts and production issues As a 24x7 function, support team requires engineers to work in shifts, Handles incoming tickets, provide timely updates to ensure best customer experience Continuously develop technical skills in supporting Sureify products and services Proactively look for opportunities to address technical or process gaps Point of contact for a group of customers taking lead on production onboarding, triaging issues, coordinating deployment and other production activities for the customer applications.
Requirements-
BS degree in Computer Science or related field 0-4 years of experience in PHP or Go with SQL is preferred. Experience in Python or Java is ok. Strong written and oral communication skills A flexible, can-do attitude with a willingness to compromise and aptitude for learning Problem solving skills and experience in basic troubleshooting of web applications. Prior experience in implementing and/or supporting cloud applications is desirable Nice to have some exposure in a combination of technologies such as LAMP, AWS, REST, iOS, Android, React or other UI frameworks and databases.
Technical Skills-
Some prior knowledge of coding or debugging in PHP. Python and Java can be considered by looking at the overall profile but preference is given to PHP Support Experience: Great to have but not mandatory. The role requires talking to customers over the phone/zoom. Inviting other members for the call. Taking notes diligently.
Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps, into the insurance product experience. Sureify is a SaaS platform designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base.