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  Mphasis Limited is hiring for Technical Support Executive

Candidate should be Any Graduate/ Under Graduate with 1+ year of experience in Service Desk/ Voice Process.

Behavioral Skills:

Effective Business Communication skills
Communication in neutral accent over phone
Operating the computer, OS and Knowledge base navigation
Use of Ticketing tool
Account Management/ Password reset
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Analytical skills
Remote desktop skills

Technical Skills:

Real life PC problems - Intermediate
Relevance and use of technology in companies - Intermediate
IT End Devices - Beginner
Virtual private network (VPN) - Beginner
Internet and Intranet - Beginner
Windows XP navigation - Intermediate
Operating the computer- Intermediate

Technical Troubleshooting - Account Management/password reset - Intermediate
Technical Troubleshooting - OS - Beginner
Technical Troubleshooting - End Devices - Beginner
COTS Application - How to and basic triage - Beginner
Ticketing Tool - Beginner
MS Office - Intermediate
Avaya/Phone Operating skills - Beginner`

Process Skills:

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Record interaction using ticket tool with proper classification
Perform account unlock/password reset as per defined process
Dispatch tickets to support groups post gathering required information
Refer Knowledge base and perform troubleshooting as per defined process
Follow up and closure of incidents to ensure customer satisfaction`





Job Location

Pune

Work Experience

1 - 4 Year/s

Educational Qualification

B.Sc, BCA/BCS, B.E./B.Tech

Required Skill Set

Technical Support, Service Desk/ Voice Process, Technical troubleshooting



About Us

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
 

Address


Online Applications Only

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