Tech Mahindra Limited is hiring for Technical Support Associate

Candidate should be Any Graduate (B.Tech/ BE /BCA/ MCA Desirable) with minimum 1 year of experience in International Service Desk, Technical Support, Customer Support, Troubleshooting. Must have professional communication skills with the ability to communicate effectively to a diverse audience. Effective time management skills and attention to detail and accuracy. Ability to identify opportunities for process improvements Ability and willingness to work in a large 24*7*365 Service Desk environment Exposure to call routing software and ITSM toolsets preferable Candidate needs to have experience in working tickets on Service Now (Preferred) ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory) Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent Retail domain knowledge is an added advantage. Roles and Responsibilities Ability to work in 24*7 environments. Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries Respond to customer requests via phone and e-mail in a timely and accurate manner Handle end to end ticket flow on Service Now ITSM tool Ability to work in a highly pressurized environment Ability to follow defined processes as per customer guidelines Escalate complex issues to appropriate teams for resolutions Implement application systems, in partnership with IT Solutions personnel Investigate and resolve application problems Interview Rounds: 1. HR Screening Round 2. Basic Communication round (V&A round ) 3. OPS Round (Technical ) Kindly share your resume at AR00824296@TECHMAHINDRA.COM

Job Location	Noida, India
Work Experience	1 - 5 Year/s
Educational Qualification	B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Required Skill Set	Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting

About Us Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra`s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra`s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting) With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

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