QX Global Group Private Limited is hiring for Technical Support Engineer
Candidate should be Any Graduate with proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Hands-on experience with Windows/ Linux/ Mac OS environments. Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal
Role & Responsibilities-
Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions
Technical Support, IT Helpdesk, International Voice Process, Customer Support, System Support
About Us
QX is an IAOP award-winning company which started its own entrepreneurial journey as a small team of five chartered accountants delivering accounting services to UK businesses 19 years ago. Today it is one of the worlds Top 100 outsourcing companies and has grown to become one of the largest and fastest growing accounting and recruitment firms in India. More than 500 small to large businesses rely on QXs team of 2300 people to manage and optimize their business processes across the UK, EU, US, Australia, Canada and India. QX Ltd combines its customized and flexible approach, award-winning service delivery, specialist knowledge and experience to become a trusted service provider for its clients.
