Ribbon Communications Inc (Nasdaq: RBBN) is hiring for Technical Support Engineer
Candidate should be Any Graduate/ Post Graduate with 3 to 7 years of experience in Technical Support, Product Support, Diagnostics, Quality check, Consulting and Customer Support. Must have excellent communication and analytical skills. General proficiency with tools, systems, and procedures required to accomplish the job.
Job Responsibility-
Provides engineering support to customers, customer support personnel and field support staff on systems and product issues Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix Provides technical feedback to engineering concerning product changes/ enhancements
May be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation Creates tests, tools, and diagnostic procedures for use by product support personnel May quality check technical product documentation Incumbents typically have a university education in an engineering specialty
Job Location
Pune, India
Work Experience
3 - 7 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Product Support, Diagnostics, Quality check, Consulting, Customer Support
About Us
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in todays smart, always-on and data-hungry world.
