IBM (India) Private Limited is hiring for Technical Support Engineer
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our teamwork with the world``s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
Required Technical & Professional Expertise-
Distributed/ UNIX/ Linux operating systems Knowledge of public or private cloud and knowledge of infrastructure and software Knowledge of IBM Storage technologies eg. V7000, FS900 Understanding of Networking Knowledge on Compute, VMs - VMWare, KVM Working knowledge of database systems Ability to troubleshoot and identify the root cause of issues English language skills including read, write and speak
Key Responsibilities-
Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem``s root cause.
Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients. This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Job Location
Bangalore, India
Work Experience
1 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Customer Support, Network Support, IT Service Desk, Troubleshooting
About Us
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
