ProMobi Technologies Private Limited is hiring for Technical Support Engineer
Candidate should be Any Graduate with strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented). Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Must have excellent verbal and written communication skills Basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc (preferred)
Job Responsibilities-
Provide chat, email and on demand phone support for our flagship product offering Scalefusion Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Work proactively to update customers by reporting progress regarding outstanding queries. Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments in order to troubleshoot issues further
Interested candidates kindly mail us your resume to careers[at]promobitech.com
ProMobi Technologies is an emerging SaaS product company in India with its offices in Pune (HQ) and Gurugram. We are a bunch of ambitious folks, who are set out to make a dent in the universe by building cutting-edge products that solve real business problems. Our focus has always been to create an enjoyable, intuitive, engaging and remarkable experience for people that`s what sets us apart from everyone else.
