Tata Communications Limited is hiring for Technical Support Engineer
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualification/ Experience Graduate with 0-4 years of experience
Other knowledge/ Skills
Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/ application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same.
Job Location
Pune, India
Work Experience
0 - 4 Year/s
Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS
Required Skill Set
Technical Support, IT Helpdesk, Network Support, Cuctomer Support, Troubleshooting
About Us
Tata Communications is a digital ecosystem enabler that powers todays fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the worlds internet routes and connects businesses to 60% of the worlds cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications, with our unique promise of delivering secure connected digital experiences.
