Candidate should have Bachelors Degree or equivalent with 2+ years of experience in a support role within the service industry. Must have good knowledge in computing (Mac PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred. Practical Knowledge of the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word. Some knowledge of Single Sign On (SSO) and server administration skills.
The following skills are a plus:
Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS.
Basic knowledge of load balancing technologies (NetScaler preferred).
Database knowledge in SQL.
Knowledge in Javascript, Python, and PHP, API calls.
Knowledge in Conditional Calculations.
Knowledge of troubleshooting web application and SSO set up issues
Knowledge about Security Certificates
Strengths Include:
Proficiency in spoken and written English and Japanese.
Ability to listen, assess, determine, and communicate corrective measures.
English-speaking proficiency is required, and bilingual skills are a plus.
Customer-focused - Our goal is to deliver a world-class customer experience in a fast-paced, changing environment. What we do revolves around the customer!
Ability to de-escalate customers in challenging circumstances.
Works Independently with the ability to think critically, troubleshoot, and solve complex problems.
Well versed in a data-driven, metrics-oriented environment.
Achieve operational targets within the role with a direct impact on department results.
Has a keen interest in Software-as-a-Service (SaaS).
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