Sprinklr Software India Pvt. Limited is hiring for Technical Support Engineer
Candidate should have Graduation from Tier-1 Engineering College. Must have strong analytical and problem-solving skills. Excellent communication skills, both written and verbal. A drive to dig into the details of a system or process to solve customer problems. Zeal to learn and constantly upgrade skills in a fast changing work environment. Ability to think on your feet and remain calm under pressure. Self-motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast-paced environment. Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
Bonus Points
Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js. Understanding of data storage technologies. Ex- MongoDB, MySQL, etc.
Job Responsibility-
Troubleshoot issues and provide efficient and prompt resolution to customers within timelines. Ensure quality resolution to avoid escalations from customers and reopening of issue tickets. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes. Assume responsibility for developing detailed knowledge about specific products. Ensure internal knowledge reference pages are updated
Job Location
Gurgaon, India
Work Experience
0 - 2 Year/s
Educational Qualification
B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Product Support, JavaScript, Python, Java, Node.js, MongoDB, MySQL
About Us
Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklrs unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
