Integrated Decisions and Systems, Inc. is hiring for Technical Support Engineer
Candidate should have a Bachelors Degree or diploma in Hotel Management or an analytically rigorous field with at least 6 months to 1-year experience in supporting enterprise clients via the real-time chat specifically during the US business hours. Have a good understanding of the client business practices which impact the performance of the RMS
Optimize the turnaround time for technical, installation and monitoring issues Contribute to special projects involving installation, configuration and technical issue resolution while working on forecast and decision related concerns Provide feedback and input to the IDeaS departments responsible for improving self-service tools with the objective of reducing total case numbers
Organizational, planning, analytical and problem-solving skills Good communication skills - both written and verbal Readiness to work in shifts in a 24*7 environment, Predominantly the night shift based on the client s requirement and time zone
Update the IDeaS internal knowledge base with the objective of reducing escalated case numbers Provide service level reporting as required by Team and Program Leaders Maintain an in-depth knowledge of the IDeaS System and its business applications (including an understanding of business issues solved)
Job Location
Pune, India
Work Experience
0 - 1 Year/s
Educational Qualification
BCA/BCS, B.E./B.Tech, M.Tech, MCA/PGDCA
Required Skill Set
Technical Support, IT Helpdesk, International Voice Process, Customer Support, Troubleshooting Skills
About Us
A pioneer and global technology leader, IDeaS offers industry-leading revenue management solutions for business of all types and sizes in the global hospitality and travel industries. We transform the right data into clear and actionable insight, so that our clients can price, forecast and report with speed and confidence, improving business performance.
