IGT Solutions (India) Private Limited is hiring for Technical Support Associate
Candidate should be Any Graduate with 0 to 3 years of experience in customer service via phone calls/ email/ social media. As part of the Contact Center team, manage phone calls/ email/ social media customer s requests and handle queries about new reservations, changes to existing bookings and other services.
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers` technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.
Mandate Skills :
IT service desk ITIL ITSM Server network desktop support Active Directory Printers P1 bridge
Responsibilities-
Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware
Job Location
Gurgaon
Work Experience
0 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
About Us
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
