Atlas Copco (India) Private Limited is hiring for Technical Support Engineer
As Technical Support Engineer your mission will be to support and monitor the next generation of Atlas Copco products. You will assist field technicians remotely. You will be interacting with the global team responsible for deployment and troubleshooting of various products of Atlas Copco Group.
Knowledge/ Educational requirements-
Diploma or bachelor in Electronics/ Computers/ Instrumentation/ ETC Minimum 1 year industry experience in technical support Outstanding oral and written communication skills Analytical thinking and Problem-solving aptitude
Your main responsibilities include-
Provide tech support to our customers by either solving or triaging the technical issues presented in the customer interactions. Work with Product experts/ Engineering to fix bugs or enhance product features. As needed, follow up with engineers on the satisfaction or completion of the support services provided. Engage with field technicians to further understand reported issues and provide guidance, according to solution tree and knowledge base to diagnose and solve incidents. Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly. To remain updated with latest product knowledge and maintain service support manuals accordingly. Work with Product experts/Engineering to fix issues or enhance product features. Responsibility of executing assigned tasks
In return, We offer-
An opportunity to work with 150 years old, leading global product company. An opportunity where you are empowered to drive your own professional journey. A challenging role focused on customer support. Global exposure and opportunities through internal mobility Freedom and authority to act A culture where we care about each other and world around us. Best in class total reward program covering Insurances, Higher Education
Job Location
Pune
Work Experience
1 - 6 Year/s
Educational Qualification
B.E./B.Tech, Diploma
Required Skill Set
Technical Support, Product Management, Support Services, Troubleshooting, Customer Support
About Us
Great ideas accelerate innovation. At Atlas Copco, we have been turning industrial ideas into business-critical benefits since 1873. By listening to our customers and knowing their needs, we deliver value and innovate with the future in mind.
