Nexdigm Private Limited is hiring for Technical Support Executive
Candidate should be Any Technical Graduate with 0 to 2 years of experience in Technical Support, IT Service Desk, Technical Helpdesk, MS Office Tools, Ticket Management and IT Helpdesk. Must have excellent communication skills,
Basic knowledge of MS Office applications like Outlook, excel, etc. Basic Knowledge of IT equipment laptops, PC, Printers, etc. Record all issues/ calls of users with the resolution provided by the IT executives Follow up with users for their feedback on the resolved issue Skill in the use of computers, preferably in a PC/ laptop, or Windows-based operating environment.
Roles and Responsibilities:
Taking all user calls for issues and assigning it to the available IT executive Handle IT Ticketing Application/tool Respond to customer inquiries and provide information pertaining to IT policies & and procedures Ensure IT responds satisfactorily to all users. Coordination with various stakeholders & and IT engineers for their queries Prepare the MIS/ MRM reports on a monthly basis
Job Location
Mumbai
Work Experience
0 - 2 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Service Desk, Technical Helpdesk, MS Office Tools, Ticket Management
About Us
Nexdigm (SKP) is a multidisciplinary group that helps global organizations meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise enables us to provide customized solutions for our clients. We provide an array of solutions encompassing Business Consulting, Business Services, and Professional Services. Our solutions help businesses navigate challenges across all stages of their life-cycle. Through our direct operations in USA, India, and UAE, we serve a diverse range of clients, spanning multinationals, listed companies, privately owned companies, and family-owned businesses from over 50 countries.
Hiring Process: Your interaction with us will include, but not be limited to,
