Global Logic Technologies Private Limited is hiring for Technical Support Analyst
1+ years previous Technical Support Center experience required Experience in working on JIRA Tool. Experience working in a team environment and managing a diverse workload. Outstanding written & verbal communication skills in English General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers
Key Responsibilities-
Triage issues coming from various channels such as phone, chat or web portal. Prioritize customer urgency and issues priority. Search and reuse information gained from internal information repositories. Log all incidents and requests into the case management system. Accurately document all customer interactions in a case management system. Connect issues and cases to the most appropriate and effective resource. Create positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers time and effort.
We offer-
Interesting and challenging work in a large and dynamically developing company Exciting projects involving the newest technologies Professional development opportunities Excellent compensation and benefits package, performance bonus program Modern and comfortable office facilities
Job Location
Gurgaon
Work Experience
1 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Application Support, Networking, Technical Support, Operating Systems, Customer Support
About Us
GlobalLogic, a Hitachi Group Company, is a leader in digital product engineering. We help our clients design and build innovative products, platforms, and digital experiences for the modern world. By integrating our strategic design, complex engineering, and vertical industry expertise with Hitachis Operating Technology and Information Technology capabilities, we help our clients imagine whats possible and accelerate their transition into tomorrows digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare & life sciences, media and entertainment, manufacturing, semiconductor, and technology industries.
If interested please share your cv at sanjay.1@globallogic.com
