IBM (India) Private Limited is hiring for Technical Support Engineer
The role provides technical support assistance directly (remote sessions phone cognitive support platform) to clients, using problem determination and analytical skills. We use technical and negotiations skills in collaboration with other (support) organizations to prioritize and work problems to resolution. This role may also require the candidates to work for Asia Pacific or EMEA Shift timings and provide Weekend support (either Saturday/ Sunday or both the days) depending on the business requirements.
Required Technical and Professional Expertise-
1-3 years client support experience Hands-on experience and knowledge with Maximo Asset Management/ MAS Products Good Spoken and written communication skills along with ability to collaborate with the team and act as a team player Self Motivated towards meeting agreed goals Good/Basic understanding knowledge of Cloud Technologies (Red Hat Open Shift Kubernetes Docker, etc.) and Databases, including MongoDB, dB2, Oracle, SQL Server
Preferred Technical and Professional Expertise-
Windows and Linux/Unix operating systems Java, Ansible Mobile Technologies Maximo Application Suite Maximo Asset Management Understaing of the application development projects working knowledge or Understanding of Web technologies and/or data analysis
Job Location
Bangalore
Work Experience
1 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Java, Ansible Mobile Technologies, Application Support, Product Support
About Us
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
