Siemens Limited - Automation Company is hiring for Technical Support Engineer
Candidate should be BE/ B.Tech in Computer Science or equivalent with 3 to 6 years of experience in a level 2 customer support or delivery service team for a high-tech company. Must have strong problem solving and software troubleshooting skills. Working knowledge of UNIX environment with good understanding of Shell Scripting.
Technical troubleshooting skills of large RDBMS like Oracle with sound knowledge of SQL Knowledge and troubleshooting experience of Core Java, Kafka and XML standards to support complex enterprise software. Knowledge of basic networking concepts like WWW, FTP, TELNET, SSH, etc.
Must have good knowledge of web-enabled support tools like SOAP UI Ability to effectively communicate technical issues, prioritize them and enjoy working with customers. Apache Tomcat Administration skills or Administration of other web applications Should have excellent people and communication skills Impeccable English speaking and writing skills.
Job Responsibility-
Being adept in driving resolution of customer issues and bug fixes, acting as customer advocate while adhering to support service standards and in order to manage Tier 3 support of Product to the internal and external customers.
Perform technical coordination/ review with client to ensure risk identification and to support the initiation of risk mitigation by Project Manager and all relevant project stakeholders.
Be on-call on a weekly rotation basis throughout the year to help enable 24x7 global support. Escalate and log defects for more advanced customer issues to Development or Product Management teams when necessary.
Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power.
