Icertis Inc: The Leader in CLM is hiring for Software Engineer (.Net Support)
Candidate should have previous experience in an Application Development/ Support or sustaining engineering role. Development and troubleshooting skills on the Microsoft platform, with expertise in C#, .NET, MVC, SQL, Stored Procedures and JavaScript.
Exposure to Windows Azure and Cloud Computing will be an added advantage Deep understanding of customer support processes and tools. Ability to follow defined processes. Outstanding written and verbal communication skills. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
Key Responsibilities:
Understand how the product works and how it is used by customers. Work closely with customers to answer questions about features and capabilities of our product Interact with customers on/off-site to troubleshoot issues. Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. Follow and contribute to defined CRM processes to manage customer requests efficiently. Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. Role may involve travel to customer locations. The ability to coordinate, follow up, follow through and drive issues to closure proactively. The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer s problem. Should be able to Articulate Technical issues and solutions to customer
Job Location
Pune, Hybrid
Work Experience
2 - 7 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
C#, .NET, MVC, SQL, Stored Procedures, JavaScript, Windows Azure and Cloud Computing
About Us
Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values Fairness, Openness, Respect, Teamwork and Execution which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
