We are looking for an experienced and self-driven Technical Support Executive to join our team! If you are passionate about learning and gaining new skills in this field, don`t miss this opportunity!
Candidate should be Any Graduate with minimum 6 months of experience in Technical support OR 12 months in customer care support. Must have good knowledge on Modem, Router, OS, IP address. Good understanding of web Services, API, IP based protocols and operating systems. Knowledge of Antivirus, Office & Email related issues.
Takes ownership of each customer`s case and works towards resolution of the issue by looping in support at various levels.
Lan, WAN, ISP manage DVR Manage Printer configuration, Windows 7, 10, Mac OS.
Ensures timely and accurate resolution of problems to avoid customer business impact.
Roles & Responsibilities-
Acts quickly to resolve customer issues in a way that retains trust and maintains delight.
Evaluate and prioritize customer support cases
Act as the primary liaison between company and your customers
Communicate and solve customers` problems via phone, email, live chat.
Act as a consultant and offers solutions for customers` problems
Track and manage your work record
Work with all internal groups, including support, sales, operations and consulting
Prepare accurate and timely reports
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