Candidate should have a B.S. degree in Computer Science/ Technical discipline with 5 to 8 years experience in Product Engineering/ QA/ Technical Support. Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices.
Prior exposure into a Customer Facing Role (e.g. Solutions Engineering, Pre-Sales or Consulting roles) with a strong technical background would be good to have. Working collaboratively and coaching team members is a must
Some combination of prior knowledge/ technical experience and familiarity in:
Programming (Java, JavaScript, C#, Python, Ruby. Any 1 or 2)
Developer Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git. Any 1 or 2)
Automation Frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber, NighWatchJS,WDIO. Any 1 or 2)
Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft Azure DevOps - Any 1 or 2)
Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls - Good to have)
Key Responsibilities-
Drive the customer s BrowserStack Technical Product Evaluation (POC) end to end.
Interact and coordinate actively with customer stakeholders like the customer`s Dev, QA, Network, Security, Business teams etc., to resolve technical product queries or technical roadblocks.
Lead Customer Engineering activities including Technical discovery, RFP responses, Product Value Proposition, Architectural Guidance, L3 technical Support escalations and ongoing customer relationships.
Devise innovative Technical approaches/ solutions to enable customers to achieve success with BrowserStack.
Work with cross-functional Product & Engineering teams, learn & develop on testing domain technologies among others, as per the customer requirements. This involves good understanding of programming, Test Automation Frameworks, CI tools, Security, Networks, etc.
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