Extramarks Education India Pvt. Limited is hiring for Technical Support Executive
This Technical and B2B Support Executive position offers an opportunity to work with cutting-edge technology and make a significant impact on our B2B customers. If you are a dedicated and customer-focused individual with a strong technical background, we encourage you to apply.
Candidate should have a Bachelor`s degree in a relevant field or equivalent work experience (B. Tech, BCA will be an added advantage). Strong technical background and understanding of B2B software and services. Must have excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
A collaborative attitude and the ability to work effectively in a team environment. Prior experience in technical support or B2B customer service is a plus. Relevant technical certifications may be an advantage.
Key Responsibilities:
Provide top-tier technical support to B2B customers through various communication channels (phone, email, chat, etc.). Diagnose and resolve technical issues promptly and efficiently, ensuring minimal disruption to the client`s operations. Develop an in-depth understanding of our products and services to assist clients effectively.
Educate customers on product features, functionality, and best practices to maximize their usage. Strong customer service orientation and a commitment to ensuring customer satisfaction. Meet or exceed key performance indicators (KPIs), such as response time, resolution time, and customer satisfaction ratings.
Job Location
Noida
Work Experience
1 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, Desktop Support, B2B Customer Service
About Us
Extramarks Education India Pvt. Limited is among the fastest growing educational technology companies, with a global footprint. The company has a huge presence in India, South Africa, Indonesia and the Middle East. They have revolutionized the way education is perceived and delivered, custom creating learning solutions for the 21st century learner. Extramarks has a team of exceptional academics, technology experts and visualizers, who simplify textbook learning through rich media based modules.
Their efforts are supported by a 2000 strong sales team, present pan-India, which helps in reaching directly to the final consumer. Extramarks was founded in 2007 by Mr. Atul Kulshrestha, the visionary and transformative mind leading the disruptions in the edtech domain from the front. The company has a family of over 3500 employees who have come together to carry forward the Extramarks mission. They also disrupt the coaching segment through the Extramarks Smart Coaching Centers, present in 17 cities with 23 centers.
