PowerSchool India Private Limited is hiring for Technical Support Engineer
Candidate should have Associate s degree or equivalent with 0 to 2 years prior experience in a technical support role. Strong oral and written communication skills. Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes. Strong customer service and conflict resolution skills
Proficient in Microsoft Office suite. Prior Salesforce/ CRM experience is preferred. Strong attention to detail and time management.
Key Responsibilities-
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation/
Prepares standard statistical reports, such as help desk incident reports Consults with programmers to explain software errors or to recommend changes to programs May test software and hardware to evaluate ease of use and whether product will aid user in performing work
Job Location
Bangalore
Work Experience
0 - 2 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Networking, Conflict Resolution, Time Management, Problem Management
About Us
At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. Thats why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the back office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance and HR. Today, were proud to be the leading provider of K-12 education application technology supporting over 45 million students in over 70 countries. Visit www.powerschool.com to learn more.
