Orion Edutech Private Limited is hiring for Technical Support Engineer
Candidate should be Any Graduate with 0-2 years of experience in a call centre environment Outstanding verbal and written communication skills with professional phone etiquette Exceptional listening, problem solving and conflict resolution skills Knowledge of relevant software computer applications and equipment Knowledge of customer service principles and practices Willingness to co-operate with others and work to team and business goals, Multi-tasking capabilities
Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications. Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc Knowledge in all aspects of Wi-Fi Support, handling inquiries via phone & use of Helpdesk ticketing system. Running diagnostic programs to diagnose and resolve issues. Ability to handle stressful situation appropriately Willingness to co-operate with others and work to team and business goals
Working availability during operational hours and working to a rotating roster. Weekend and evening work will be required.
Job Location
Mumbai
Work Experience
0 - 2 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Recruitment, Orientation & induction, Performance Management, General administration, Exit formalities etc.
About Us
In 2006, Orion`s journey started with ITES/BPO industry skill development whose runaway success led us to successfully skill workforce for diverse industries including healthcare, logistics, retail, apparel, hospitality among others. With an incredibly high placement record across all sectors, Orion made its next successful foray into CSR skilling partnering with some of the largest corporates in the country.
Over time, working closely with corporates for skilling, Orion saw a huge need for a skilled flexible workforce and ventured into it. Orion`s success has continued in the staffing vertical too providing efficient resources minus the hassle of training time and cost for partner corporates, creating a win-win equation.
With Orion`s rapid growth and extensive geographical spread, we identified an urgent need to transition from traditional classroom training to technology-enabled, cohort-based live online training as well as self-paced on-demand learning for constant education and growth of our past and present students, and staffing payroll. This led to the digital transformation and growth of Orion to train and upskill them across core and soft skills. At Orion, we are charging towards forging the next generation of nation-builders for India.
