Candidate should have a Degree/ Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent with 2+ years of customer support experience in specific technical support environments- video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/ service desk.
Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
A familiarity with the Onvif profile or other video streaming services
Should have multi language proficiency.
Key Responsibilities:
Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, and networks.
Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions
Concisely document software, hardware, and network information in a case management system
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Prioritize between tasks including inbound calls, existing case management, live chat, email requests
Collaborate with the regional and global support teams to provide high quality and effective customer experience
Be available to work on call for after hours and weekend emergency support
Continuously learns new skills, technologies & products; keeping up with Motorola Solutions pace of innovation
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