IBM India Private Limited is hiring for Technical Support Engineer
The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.
Technical & Professional Expertise-
Relevant University degree, ideally in Information Technology or Computer Science At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration Professional experience with Software Support Fluency in English - both verbal and written Preferred Personal skills: Excellent communication skills (both verbal and written) Excellent organizational skills Good analytical and problem solving skills Ability to work within a team Strong customer driven focus Good presentation skills Ability to listen to clients and understand both situational and technical issues Focused & Results orientated Accuracy and attention to details
Preferred Technical & Professional Expertise-
At least 1- 2 years experience with Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS RedHat, Openshift or Ansible Object Storage and Cloud Storage
Job Responsibilities-
Provide remote troubleshooting and analysis assistance for usage and configuration questions Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps) Identify known defects and fixes to resolve problems Develops best practice articles and support utilities to improve support quality and productivity Respond to escalated customer calls, complaints, and queries The job will require flexible schedule to ensure 24 7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
Job Location
Pune
Work Experience
1 - 3 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, Remote Support, Networking and Troubleshooting
About Us
IBM has been present in India since 1992. IBM India`s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
