RPASoft Solutions Private Limited is hiring for Technical Support Engineer
Graduates in Computer Science/IT with high knowledge of basic programming with 2-5 years of relevant experience Strong experience in programming of at least 1 year .NET (C# or VB), Java + node based programming perfect match Previous experience in RPA technologies is an added advantage
Experience in application support is a plus Fluent written and spoken English is mandatory, fluency in any other European languages is a plus Flexible for shifts UiPath Certified Professionals ( UCP ) preferred.
Job Responsibility-
Escalation point of contact for UiPath software support in pre-sales and post-sales stages In charge of the overall product support for discrepancies/ bugs/ enhancements/ customer education for our Robotic Process Automation software through standard channels email and ticketing tools.
Help customers round the clock (24/7 shifts) Sharing customer Feedback to the product team Mentor and knowledge sharing with the L1 team Escalation of bugs to development and Product team
RPAsoft is a specialized technology company focussed on robotic process automation consulting, resourceaugmentation, training and implementation. Competency includes consulting and implementation experience onleading RPA solutions like UiPath, BluePrism, Automation Anywhere and niche products like AIDynamics.
