ProMobi Technologies Private Limited is hiring for Technical Support Engineer
Candidate should have good experience on mobile device platforms (Android, iOS, Windows or Mac) Knowledge on SAAS product support which has a cloud console -preferably in the mobility space Working experience with Partners & Customers, Voice and Remote support Worked on log collection and analyzing tools
Proficient in working on support desk/ CRM tools such as Zoho/ Zendesk/ Salesforce Experience of issue tracking software such as Jira/ Bugzilla/ Mantis/ Remedy Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.
Job Responsibility:
Technical Support Engineer, who will assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer technical issues and concerns.
Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs. Experienced in a tech support role in managing Android, iOS or Windows devices
Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives
ProMobi Technologies is one of the leading Enterprise SaaS products company headquartered in Pune, India. Our product portfolio includes - Unified Endpoint Management (UEM) solution, Push-to Talk & team communication platform, Consumer Finance and Hardware as a service (HaaS). Were growing and so is our team! We are looking for passionate, self-motivated & energetic individuals to join our dynamic team that s on the frontline to facilitate growth across our products.
