CrowdStrike Holdings, Inc. is hiring for Technical Support Manager
Candidate should have a Bachelor s Degree or equivalent with 4 to 5 years of people management experience managing Enterprise Product Support team. Experience in a fast paced, high impact Technical Support environment supporting Global Customers. Must have customer-service oriented with a problem-solving attitude.
Should have outstanding verbal and written communication skills Solid technical background with an ability to give instructions to a non-technical audience Ability to analyze data/reports and take proactive actions Proven experience demonstrating global cross-functional collaborations
Knowledge of enterprise web technologies, security and cutting-edge infrastructures Project management experience, preferably on worldwide initiatives is a plus Willingness to work in Shifts/Weekends depending upon business requirements
Key Responsibilities:
Lead the Support team, including oversight of support operations and escalation management. Drive the importance of team work, continuous improvement and effective customer service ensuring they are the cultural cornerstones of the work environment Deliver consistent Support Operational outcomes and implement corrective actions as required Understand Business requirements and recruits, develops and builds a diverse customer focused technical talent
Collaborate effectively with peers and internal/external stakeholders for effective outcomes Make timely decisions, often with limited information, based off a solid understanding of security principles, business requirements and best practices Define, refine and implement processes, policies and systems with the goal of enhancing operations and delivering effective customer experience Encourage knowledge sharing, innovation and own/contribute to improvement initiatives and projects
CrowdStrike Holdings, Inc. is an American cybersecurity technology company based in Austin, Texas. It provides cloud workload and endpoint security, threat intelligence, and cyberattack response services. CrowdStrike is the leader in next-generation endpoint protection, threat intelligence and response services. CrowdStrike_x001A_s core technology, the Falcon platform, stops breaches by preventing and responding to all types of attacks _x001A_ both malware and malware-free.
