ABBYY | The Intelligent Automation Company is hiring for Technical Support Engineer
Candidate should have good experience working in L2 Technical Support, Professional Services, QA, DevOps or Development; Strong experience in Windows operating systems and servers with hand-on experience in IIS and Windows Administration, Experience in installing and troubleshooting database Should have experience in SQL, MySQL
Experience with network troubleshooting, web application and infrastructure troubleshooting and protocols Experience in scripting using Javascript, Powershell, Shell A good understanding of programming languages (C++, Java or C#) is an advantage; Experience in DevOps is an advantage.
Great analytical skills to troubleshoot software problems; Good interpersonal and communication skills; Advanced English skills (B2 certificate as a minimum); Japanese, Mandarin or Korean language an advantage.
Job Responsbility-
Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via e-mail, sometimes via Chat and phone; Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer; Actively collaborate with your teammates and colleagues from other departments to find solutions; Communicate confidently in Business English (minimum B2 certificate required); Write knowledge base articles to help customers even faster. Follow our well-documented procedures, guidelines and policies.
Job Location
Across India
Work Experience
1 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting
About Us
ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. We aspire to constantly reimagine how technology solves process and data challenges to help people and organizations thrive. We help more than 10,000 companies globally, including many of the Fortune 500, driving significant impact where it matters most: customer experience, profitability, and competitive advantage.
