HCL Technologies Limited is hiring for Technical Support Executive
Candidate should be B.Tech/ BCA Graduates with basic understanding of HTML, Javascript & CSS Must have excellent knowledge of Technical Troubleshooting Strong analytical and communication skills Proficient in English writing and speaking skills
Should display skills such as empathy, ownership, sincerity when dealing with Customer requirements Ability to work with individuals, companies and large clients Should will to work in Night Shift
Nice to have:
Previous experience in tech-support or tools/applications development domains will be an advantage Preferred experience in ad serving platforms (DFA, Sizmek, Ad Tech, Adobe, Zedo, Omniture,, etc) Experience in Digital Marketing and Campaign Management is an advantage but not a must have Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
Key Responsibilities:
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs Troubleshoot and resolve simple/medium/complex Ad Serving issues through Email and Chat Validate Cases categorization, Workflow Adherence
Perks:
5 days working Night shifts Free meal Sat-Sun fix off
Job Location
Hyderabad
Work Experience
0 - 1 Year/s
Educational Qualification
B.E./B.Tech, B.Sc, BCA/BCS
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
About Us
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 197,000+ Ideapreneurs across 52 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
