SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.
What experience or knowledge should you bring?
Bachelor degree in a technical field preferred
Minimum three years experience in customer support or a customer-facing technical role
Proficient in Windows, Mac, and/ or Linux
Network/Endpoint Security background
Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
Excellent written and verbal communication skills in English (other languages are a plus)
Independent, responsible result driven team player
What will you do?
Provide grade A support for our growing Enterprise customers base in the EMEA / APAC region
Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
Investigate thoroughly diving deep into the source code, together with our all-star RD team to provide a detailed root cause analysis to our customers
Work closely with Product management acting as the customers advocate
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