Forcepoint ONE - Continuous Risk Monitoring is hiring for Technical Support Engineer
Candidate should have University degree with no previous or limited professional experience (0-2 years). Required to provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/ users where the product is highly technical or sophisticated in nature.
Interacts directly with the customer/ user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.. Learns to use professional concepts with limited use and/or application of basic theories and concepts.
Forcepoint simplifies security for global businesses and governments. Forcepoints all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.
