Candidate should have University degree with no previous or limited professional experience (0-2 years). Must have excellent communication skills.
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/ mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/ software engineering.
May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.. Learns to use professional concepts with limited use and/or application of basic theories and concepts. Applies company policies and procedures to resolve routine issues. Develops resolutions to problems of limited scope.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally. Normally receives detailed instructions on most work; work is closely managed. Contributions are usually limited to assignment-related activities.
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