Esper | Android Device Management is hiring for Technical Support Engineer
Candidate should be Any Graduate with 0-3 years of work experience in the customer experience/ support space Must possess strong communication skills in English, both written and verbal Ability to work independently and make decisions Demonstrated ability to manage multiple priorities High attention to detail Passion for resolving customer issues
Knowledge on SaaS product support which has a cloud console -preferably in the mobility space Experience on Mobile Device Platforms (Android) Worked on log collection and analyzing tools. Proficient in working on support desk/ CRM tools such as Zoho/ Zendesk/ Salesforce Experience of issue tracking software such as Jira/ Bugzilla/ Mantis/ Remedy.
Job Responsibility-
Provide telephone and email based technical support for our customers who have implemented Esper, responding to and resolving customer issues in a timely fashion Collect the required details for the issues reported by customers, Diagnose/ Investigate, and solve application queries and answer customer questions Provide superior customer service in regards to our Mobile Device Management Solutions Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Endeavor to respond to all customer requests in a timely manner while improving customer experience Use various devices to reproduce customer environments in order to troubleshoot issues further. Communicate with internal product support teams to resolve product issues. Flexible to work in different shifts
Esper is a platform for developers and IT to deploy applications seamlessly and to orchestrate their Android device-based applications across development, deployment, and maintenance. We are focused on developers by taking an API-centric, language-neutral approach. Our tools enable developers to tackle the big challenges of device development such as identifying, debugging, and resolving issues with their apps and devices in the field. And we help IT do more with less. Its time to move from traditional device management approaches to DevOps oriented Device Orchestration!
