Raspberry Infosystems Private Limited is hiring for Technical Support Engineer
We are looking for a smart, passionate Application support Engineer who can Provide Excellent support to our applications.
Candidate should be Any Graduate with Good Communication Skills Must have good knowledge and understanding of MS Excel It will be a added advantage if the candidate has the knowledge of SQL/ PLSQL Must have strong analytical ability and data reasoning skills Ability to collaborate with people across teams
Roles & Responsibilities-
Diagnose and troubleshoot technical issues. Ask customers targeted questions to quickly understand the root of the problem Coordinate with product team to find resolution for the issue. Communicate with client using phone/ email/ chat and ensure issue resolution Escalate unresolved issues to appropriate internal teams (e.g. product team)
Provide prompt and accurate feedback to customers. Assist in Product/ Software testing in In-house/ On-site. Manage multiple incoming phone calls at a time from customers. Prioritize and manage several open issues at one time. Document technical knowledge in the form of notes and manual
At Raspberry Infosystems we develop advance hybrid applications for Hospitality Industry, We value knowledge and hard-work. At Raspberry Systems we strongly believe that success and achievements are always better on teams rather than individual member. Each member in our team will help other member to leverage their technical knowledge and support the development. This opportunity will make you a full stack developer than a little part of development.
