Synoptek India Private Limited is hiring for Technical Support Engineer
This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.
Candidate should have Bachelor s degree in related field from an accredited college or university. In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa. Microsoft role-based certification, A+, Security+, Network+, ITIL Foundation certification or ability to obtain within 6 months of employment
Experience
Customarily has at least 1 year of client engagement experience Customarily has at least 1 year of technical experience Experience troubleshooting issues with Windows & Mac Operating Systems, Microsoft Office Suite, and remote access.
Duties & Responsibilities-
Triage and assign tickets to the appropriate resource Actively listening to and engage with clients Troubleshoot and manage tier 1 client incidents/requests in a Service Desk environment Anticipate and/or escalate issues proactively to ensure quick response/resolution times Acquire and maintain knowledge of current support policies and methods of support delivery to provide accurate solutions to customers Adhere to ticketing processes and documents issues appropriately and in a timely fashion. Retrieve passwords from password tool
Job Location
Pune
Work Experience
2 - 7 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, End User Support, DNS, Active Directory
About Us
Synoptek is a Global Systems Integrator (SI) and Managed IT Services Provider (MSP) offering Comprehensive IT Management and Consultancy Services to organizations worldwide. Our core services include - Application Management, Data Insights, Workforce Productivity, Custom Software Development, IT Leadership, Cyber Security, Infrastructure Stability, Business Continuity, and Cloud Advancement.
