SentinelOne Inc - Cybersecurity Company is hiring for Technical Support Engineer
SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.
What experience or knowledge should you bring?
Bachelor degree in a technical field preferred Minimum three years experience in customer support or a customer-facing technical role Proficient in Windows, Mac, and/ or Linux Network/Endpoint Security background Excellent customer-oriented individual, strong problem-solving and troubleshooting skills Excellent written and verbal communication skills in English (other languages are a plus) Independent, responsible result driven team player
What will you do?
Provide grade A support for our growing Enterprise customers base in the EMEA/ APAC region Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue Investigate thoroughly diving deep into the source code, together with our all-star R&D team to provide a detailed root cause analysis to our customers Work closely with Product management acting as the customers advocate
SentinelOne, Inc. is an American cybersecurity company listed on NYSE based in Mountain View, California. Cybersecurity is constantly changing. Time favors the adversary. Today s challenges are nothing like tomorrow s. Threats are becoming more and more advanced leveraging the power of automation. Some wait and react. At SentinelOne, we innovate. Our mission is to defeat every attack, every second, of every day. Our Singularity Platform instantly defends against cyberattacks performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
