Glowtouch Technologies Private Limited is hiring for Technical Support Engineer
Candidate should be Graduates (BE, BCA, BSc, MCA or M.Sc) with 0 to 4 years of experience in providing back end support to customers through email and chat, troubleshooting technical issues. Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
Provide technical support for level-one escalation issues via the help desk. Should multitask and meet specific goals set by supervisors and the managers. Excellent written and verbal communication skills in the English language
Ability to work well with a team in a fast-paced, constantly changing environment Outstanding customer service skills and a dedication to provide a great customer service Reliable to work in rotational shifts and to complete work as per expectations.
Attributes:
Strong in Logical thinking and Learning Skills Minimum Typing speed 35wpm & good in Keyboard Shortcuts Able to handle 3 chats at a time Knowledge on web hosting is an added advantage Flexible to work - 24/7 - Rotational shifts including night shifts
Job Location
Mangalore
Work Experience
0 - 4 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
About Us
USAS Technologies, a US based Information Technology Services company with its Indian development facility in Mangalore, is seeking exceptionally talented graduates from reputable institutions for the position of Project Manager.
