Headspin Technologies Private Limited is hiring for Technical Support Engineer
Candidate should have proven experience in a technical support role, preferably in a SaaS-based or software development environment. Must have strong knowledge of mobile applications, mobile operating systems (iOS, Android), and mobile testing concepts.
Excellent problem-solving and analytical skills with a strong attention to detail. Exceptional communication and interpersonal skills Ability to explain technical concepts to non-technical audiences. Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively. Self-motivated and proactive attitude with a passion for customer success
Bonus Points:
Experience with testing tools, frameworks, and automation technologies Prior experience working with mobile device emulators, simulators, or physical devices Knowledge of programming languages such as Python, Java, or JavaScript Familiarity with networking concepts
Job Location
Remote
Work Experience
3 - 5 Year/s
Educational Qualification
B.E./B.Tech
Required Skill Set
Technical Support, Technical Support Email Support, Ticketing, IT Helpdesk, Desktop Support, Service Desk
About Us
HeadSpin is a global omnichannel digital experience testing platform that helps enterprises optimize application performance with its data science capabilities. With a strong infrastructure availability of real devices across 90+ locations, the HeadSpin Platform enables manual and automated app testing with a wide range of devices, including both screen and screenless devices, such as mobile phones, desktop browsers, media players, audio devices, and even automotive systems.
The Platform has an extensive on-prem and cloud-hosted device infrastructure that uses data science-driven performance and quality of experience analytics to collect over 100+ performance experience KPIs out of the box and provide performance analysis and monitoring across the engineering cycle. The Platform`s advanced capabilities enable leading global enterprises to achieve an improved digital experience, faster triage, and cost efficiency.
