Candidate should be Any Graduate with 3 to 6 years of experience working in a customer-facing environment. Must have good knowledge of SQL and understanding Oracle database. Should have good communication skills.
Job Responsibility-
Provide resolutions and/or workaround advice in response to customer queries as appropriate.
Contribute directly and secure and coordinate any additional resources required to deliver appropriate resolutions.
Respond positively to all customer queries.
Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to the software development team for fixing, and details of the replication to the test team.
Assist Development and Product Verification in confirming and diagnosing escalated issues.
Track support calls through to closure and is prepared to justify actions taken.
Contribute to, and share in, the learning of the team.
Part of a professional, customer-facing team who works with users and administrators of Insight software products, product developers, testers consultants, pre-sales, and sales consultants.
Provide first-class customer service to external and internal users.
Ensure that service levels are met for each assigned incident.
Determine the urgency of users issues and potential effects they may have.
Working Hours: US EST Timezone
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