Sterlite Technologies Limited (STL) is hiring for Technical Support Engineer
Candidate should have Bachelors Degree in Information Technology or in any stream with good experience of supporting customers over the phone and email within an IT environment. He should be able work as an individual contributor with little or no guidance.
Technical Experience Required
TCP/ IP Protocol Understanding Basic understanding of Layer-2/Layer-3 Switching and VLAN & Voice VLAN Experience on Switching & routing with Clarity on IP Subnet IP NATTING, Proxy & Firewall, VPN, MPLS understanding is an additional advantage Understanding of Network Topology, Different OS is added advantage to work in complex N/W Should have hands-on knowledge about IP-PBX, Contact Centre, OMNI Chanel, IVRS, Carrier grade Soft Switch & Cloud Telephony solutions
Must be required the knowledge of databases MYSQL, Oracle DB and scripting, Indexing, Stored Function, Trigger, Joins Table and Inner Query knowledge (shell script.) Integration knowledge about SIP Telephony with OSS/ CRM/ OCS/ SBC etc. Should have worked with Carrier grade opportunities (Telco/ ISP/ MSO) and Enterprise segment Ability to design industry wise Use cases/solution Strong team player & has to manage co-ordination with Sales/ Support/ Pre- sales team Exposure to different types of IP/VOIP Phones and devices, routers and firewalls
Job Location
Ahmedabad
Work Experience
2 - 7 Year/s
Educational Qualification
B.E./B.Tech
Required Skill Set
Technical Support, IT Helpdesk, Network Support, IT Service Desk, Troubleshooting
About Us
Our story begins with being a leading global provider of optical fibre, the fastest known medium for high-speed data networks. Today, we have transformed to be the only company in the world with unified silicon-to-software offerings. We manufacture optical fibre from sand, and are forward integrated to offer broadband services and network and telecom software as solutions.
We offer network solutions to telcos, data centres, tower companies, Internet companies and ISPs. We design and build intrusion-proof networks to the Indian Defence. We build citizen networks in cities and villages. Our solutions are used in some of the toughest terrains of the world. They are deployed in the Amazonian rain forests, in extreme temperatures of Iceland, in the deserts of the Middle East, and in the Himalayan range.
