Twilio: Communication APIs for SMS, Voice Service is hiring for Technical Support Engineer
Candidate should have a Bachelor s degree or equivalent with 3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software. A firm understanding of the technology stacks common to the Web ecosystem. Functional knowledge of general-purpose programming languages. Must have strong problem-solving and technical troubleshooting skills.
Ability to professionally and diplomatically address customer concerns and provide concise feedback. Ability to de-escalate tense/tough customer situations in a live environment. Excellent reading comprehension, listening, and writing skills.
Working hours: 6:30 AM IST to 3:30 PM IST
Desired Skills:
Previous exposure or knowledge of Twilio products. Coding experience in any language. (reading and debugging) Previous experience with JIRA or a similar ticketing system.
Job Location
Bangalore
Work Experience
3 - 5 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting
About Us
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the worlds telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.
