Wisetr Technology Private Limited is hiring for Technical Support Engineer
We are looking for a skilled Technical Support Engineer to provide excellent customer service and technical support to our clients. As a Technical Support Engineer, you will be responsible for handling technical inquiries and troubleshooting customer issues related to our products - FunnelKit FunnelBuilder, and FunnelKit Automation.
Candidate should have a Bachelor`s degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in technical support, preferably in a WordPress and PHP environment. Experience working on WordPress plugins or themes. Strong debugging skills and experience with troubleshooting technical issues. Excellent written and verbal communication skills in English.
Ability to work independently and collaboratively in a remote environment. Strong problem-solving skills and a commitment to excellence. Ability to create Loom videos to provide visual instructions and troubleshoot technical issues.
Job Location
Noida
Work Experience
3 - 8 Year/s
Educational Qualification
B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Required Skill Set
Technical Support, IT Helpdesk, Desktop Support, IT Service Desk, Software Support
About Us
FunnelKit provides top-notch WordPress plugins that can be used by newbies and professionals alike. From funnel designing to running automation, FunnelKit has plugins that can assist to achieve all of this and more with a few clicks. Our top two products - The Funnel Builder and The WordPress Marketing Automation + CRM, have been making a mark in the WordPress community. They are being used by more than 30,000 WooCommerce store owners across the globe, and have received stellar reviews from users. When you join our team, you become a part of the dream to make the WordPress space accessible for all - noobs and experts alike. You will help us build incredibly beautiful and powerful products, while also providing support to existing and new customers.
