ASG Technologies Group, Inc. is hiring for Technical Support Engineer
Candidate should have a Bachelor Degree in of Computer Science/ IT or related field with 2+ years of technical engineering support. Familiarity with concept of web-applications. Understanding of SSL/ TLS certificates
Preferred technical computer knowledge Available for some after hours, weekend and/or holiday work
Essential Duties & Responsibilities-
Able to assess customer needs and set expectations Handle moderate to complex application guidance and level II customer support and resolution for assigned product list Responsible for handling a high volume of administrative cases Verify accuracy of business impact statement as provided by the customer Problem-solving mindset
Perform, with limited direction, problem verification by confirming customer s environment, error messages, and symptoms of a problem Able to troubleshoot common problems Ability to search for needed information and find answers in documentation Use testing tools for troubleshooting Research moderate cases using knowledge bases, documentation etc. Gather information to develop reproducible cases Prepare, recommend and implement solutions
ASG Technologies Group, Inc. provides global organizations with a modern approach to Digital Transformation to succeed in the Information Economy. ASG is the only solutions provider for both Information Management and IT Systems. ASG s Information Management solutions enable companies to find, understand, govern and deliver information of any kind, from any source whether structured or unstructured through its lifecycle from capture to analysis to consumption.
The IT Systems Management solutions empower companies to support traditional and modern digital initiatives, operate their IT infrastructure more efficiently and effectively and reduce the cost of managing and running their internal IT systems landscape. ASG is proud to serve more than 3,000 customers worldwide in 60 countries and in top vertical markets including Healthcare, Financial Services, Insurance and Government.
