ATMECS Technologies Private Limited is hiring for Technical Support Engineer
As a Technical Support Engineer (L1/ L2), you will play a crucial role in providing exceptional technical support to our customers and ensuring the smooth operation of their products and services. You will be responsible for troubleshooting complex system issues, performing bug fixes, and contributing to product development in the DB/ ETL tools domain.
In addition, you will be responsible for maintaining technical documentation, automating tasks, and providing post-implementation support to customers. The ideal candidate should have a strong background in ETL, BI, and database technologies, excellent problem-solving skills, and a customer-centric approach.
Key Responsibilities:
Demonstrate expertise in troubleshooting and independently resolving system-related issues. Perform bug fixing and contribute to the product development of DB/ ETL tools. Update and maintain Confluence WIKI and technical runbooks documentation for processes and procedures. Develop knowledge and skills in ETL tools such as BODS, SLT, SSIS, HVR-Software, and Airflow. Gain proficiency in Tableau for business intelligence (BI) purposes. Work with SQL Server and Snowflake databases for data management and analysis. Utilize Windows Batch scripting and Unix/Linux Shell scripting for OS automation.
Provide post-implementation support to customers, addressing their issues through various channels such as web portals, email, telephone, chat applications, and video conferences. Automate repetitive tasks to improve efficiency and productivity. Follow standard operating procedures (SOPs) and update them as needed. Resolve problems/tickets with minimum supervision and meet defined SLAs. Log, track, and follow up on customer issues using the ticketing system Demonstrate strong diagnostic skills to identify errors, events, or issues.
Job Location
Hyderabad
Work Experience
2 - 6 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, Data management, Shell Scripting, Business Intelligence, Troubleshooting Software Support
About Us
ATMECS, a technology startup founded in 2013, Headquartered in Santa Clara, California, USA with RD Center in Hyderabad, India. We provide Product Engineering, QA Automation, Infrastructure, Data and Market Research services. The RD Center in Hyderabad is a well-equipped, state-of-the-art office. The company has a well-coordinated team of over 500 people that includes seasoned Information Technology industry experts, technical architects, engineers, project managers, market analysts, programmers and designers having hands-on experience and diverse skill set.
