DIN Engineering Services (DIN) is hiring for Technical Support Consultant
Candidate must be a Technical Graduate with 2+ years previous Technical Support Center experience with an emphasis on business to business/ Enterprise support interactions. Outstanding written & verbal communication skills in English with a neutrax`l accent
Should have experience working in a team environment and managing a diverse workload Experience in supporting software applications and troubleshooting in Windows and/or Mac environment Knowledge of Adobe products would be preferred
Roles & Responsibilities:
Be part of a 24x7 Enterprise Grade Service Desk Team Triage issues coming from various channels such as phone, chat, email or web portal Prioritize customer urgency and issues
Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency Assess customer sentiment at all stages during the communication
Job Location
Noida
Work Experience
2 - 6 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Technical Support, IT Service Desk, Windows Troubleshooting, Active Directory Support, Cloud Computing
About Us
DIN Engineering Services offers World-Class, Multi-Platform, Multi-Discipline Engineering Design/ Drafting and IT/ ITes Staffing Services to its global clientele. The company, established in 1999, takes pride in having several long-term customer relationships spread in over 20+ countries. The Company is ISO 9001:2008 quality certified, ISMS 27001:2005 certified, Member of FIEO, SEIA and with over a team of 500+ professionals operates from multiple locations including the Special Economic Zone (NSEZ)
With its Global delivery model, SLA driven performance, Reliable quality & processes designed in-line with LEAN, Kaizen and Six Sigma methodologies, the Company has regularly featured amongst the Top Engineering Design companies in India and The Best Places To Work. The Company`s IT/ ITes Staffing Services, enables customers to maximize their ability to source and engage quality talent directly or within the MSP frameworks.
