PTC India Private Limited is hiring for Technical Support Engineer
Candidate should have a Bachelor s degree in Computer Science, Information Systems, Statistics, Mathematics, MCA or similar field with 1-3 years hands on experience in a related support, services, or software development field that utilized technical and soft skills. Object oriented programming background using Java and/ or any other Programming Language. Experience working with technically diverse teams. Must have strong verbal and written communication skills.
Experience in relational Database technologies (Oracle, MS SQL Server, etc.). Experience implementing or supporting Client-Server Applications, Relational Databases, Networking, or Operating System issues. Familiarity with UNIX and Windows Operating Systems. Demonstrated ability to solve analytical problems.
Primary Responsibilities-
Take ownership of customer issues reported and ensuring their resolution. Logging tickets, defects, and enhancement requests for internal teams Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues. Assisting clients in managing complex IT environments, including maintenance and upgrades Escalating issues to testers and developers as needed, following escalation protocols. Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best practices. Creating and enhancing a customer-visible knowledge base Create and publish knowledge articles for reuse by PTC customers and employees.
Were at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the worlds largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.
PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprisefrom engineering to supply chain and manufacturing, to sales and service.
