Splashgain Technology Solutions Pvt. Limited is hiring for Technical Support Manager
We are searching for an innovative and customer-focused Technical Support Manager to join our team. As the Technical Support Manager, you will be responsible for managing a team of technical support representatives and ensuring that customer inquiries and issues are resolved promptly and effectively. In addition to overseeing the team`s performance, you will also be involved in personally handling customer queries through calls and emails.
Candidate should have a Bachelor`s degree in a relevant field with minimum 3 years of experience in a similar technical support management role. Must have proven experience in resolving customer queries and issues through calls and emails, utilizing a ticketing system such as Freshdesk.
Excellent technical, diagnostic, and troubleshooting skills to effectively address customer concerns. Strong leadership and organizational abilities to manage and motivate a team of technical support representatives. Eagerness to learn and develop a core understanding of our company`s products, services, and systems.
Excellent communication, interpersonal, and motivational skills to build rapport with both internal teams and external customers. Ability to analyze data, identify trends, and implement process improvements. The customer-centric mindset with a strong focus on providing exceptional customer support.
Job Location
Pune
Work Experience
3 - 8 Year/s
Educational Qualification
B.Sc, BCA/BCS, B.E./B.Tech
Required Skill Set
Customer Support, Technical Support, Email Support, Freshdesk, Ticketing, Product Support
About Us
We are India`s Education Technology Platform company working on innovative platforms targeted for education and corporate segment established in 2009.We have been working with many reputed organizations for the last many years. Serving clients across 15+ countries around the world and expanding rapidly. Having more than 300+ Happy customers globally. Filed a path breaking EdTech Patent in India and USA and continuing the same path to file more patents. Expertise in Remote Proctoring, AI Proctoring, Digital Assessments.
