Mitratech India Private Limited is hiring for Technical Support Engineer
Mitratech is a proven global technology partner for corporate legal professionals who seek out and maximize opportunities to raise productivity, control expense, and mitigate risk by deepening organizational alignment, increasing visibility, and spurring collaboration across the enterprise. With Mitratechs proven portfolio of end-to-end solutions, operational best practices permeate the enterprise, standardizing processes and accelerating time-to-value. By unlocking every opportunity to drive progress and improve outcomes, were helping legal teams rise to the challenge of serving the evolving needs of the modern, dynamic enterprise.
Candidate should have 2+ years experience working with enterprise software applications in support, development/ QA, services or similar technical role. Bachelor or Master of Science in Computer Science/ Engineering or Business with IS focus preferred.
Experience working with .NET or Java/ J2EE applications preferred. Intermediate proficiency with MS SQL preferred. Experience with Windows and/or Unix operating systems
Experience with environment architecture and troubleshooting strongly preferred - understand how to troubleshoot application issues at App Server and DB layers, OS, security and auth layers, and anything in between Excellent organizational, customer relationship, verbal and written communication skills,
Must be highly dependable and professional Excellent problem solving and listening skills. Highly motivated, self-starter with a positive attitude.
Essential Duties & Responsibilities-
Assist customers, consultants and partners with the usage of Mitratech products through our customer support portal, email, chat and phone. Troubleshoot issues by reproducing the problem and determining resolution. Assist other members of the support team with technical issues and act as an escalation point for issues that fall outside of the scope of tier 1. Create Knowledgebase articles regularly to expand self-help tools for customers and internally.
Triage newly reported problems, assign proper severity and work to identify a resolution. Recreate product defects and work with the engineering maintenance team on a scoping resolution to provide to clients. Participate in client calls to give updates on outstanding support-related issues. May perform software updates, backups, and system maintenance. May document technical environments, processes and procedures, testing plans, and project plans.
2 - 6 Year/s
B.E./B.Tech, M.Tech, MCA/PGDCA, B.Sc, BCA/BCS
Technical Support, Service Desk, Customer Support, Networking and Troubleshooting